Frequently Asked Questions
Are the pads suitable for sensitive skin?
Absolutely! Our makeup remover pads are perfect for ALL skin types. No harsh chemicals, just WATER! The perfect solution for sensitive or acne-prone skin.
Are the pads tested on animals?
No, our pads are 100% vegan and not tested on animals.
Are the pads vegan?
Yes, our pads are 100% vegan!
Does it remove waterproof makeup?
Absolutely! Ma Routine pads remove ALL makeup. TIP: For stubborn makeup, make sure your pad is fully soaked with very HOT water. The hotter the water and the wetter the pad, the better!
What is the lifespan of a pad?
Each Ma Routine Care pad will last you 3 to 5 years!
How can I tell when it’s time to replace my pads?
Like a t-shirt, the fabric will eventually wear out.
How to use it?
Machine wash before first use. Soak your pad completely in warm water, the hotter, the better! Start with the short-fiber side to remove your makeup, then flip to the long-fiber side and exfoliate your skin.
How does it work?
Our pads feature unique cross-section microfibers that lift away dirt, makeup, and oil from every pore using electrostatic forces. This technology is enhanced when the pad is wet, ensuring effective makeup removal and easy stain removal through home laundering for long-lasting reusability.
Can I use Ma Routine pads if I don't wear makeup?
Absolutely! Ma Routine pads also cleanses your pores of pollution and dirt. It’s perfect for those who don’t wear makeup or for makeup-free days!
Can I use cleanser, micellar water, or any other products with my pads?
Of course! Even though Ma Routine pads only require water, we play well with others. You can definitely add cleanser or any other product to your pad for an added benefit.
Do I need to wash my face after I use my Ma Routine Care pad?
We definitely recommend you continue with your normal skincare routine after using your Ma Routine Care pad. It's best to remove your makeup first, then use your cleansers & actives on your bare skin for best results.
Product Care
How can I clean my pads?
Place the pads in the provided laundry bag and machine wash at 30°C once or twice a week.
Can I hand wash my pads?
Absolutely! For hand washing or spot treating, you can use your facial cleanser or dish soap.
Can I use fabric softener?
Absolutely!
Shipping
How long will it take to get my product?
Your order will be delivered in 2-5 days.